Terms and conditions of sale
Ticket puchases are possible through:
– Ticket Office
– Online Ticket Office
The purchase of tickets online is only permitted with a credit card enabled with a 3D secure code. The KeyClient payment system ensures online purchases are simple and guaranteed in terms of security and privacy.
How to collect your ticket
Tickets purchased online can be collected presenting the purchase receipt at the Teatro Regio di Parma Ticket Office or directly from the event location up to 90 minutes prior to the start of the show.
Cancellation of purchase
The cancellation of tickets purchased online is not permitted, as per the legislation established in relation to electronic commerce and distance contracts (directive CEE 97/7 of Legislative Directive 14 maggio 1999) that does not provide any reimbursement of neither the nominal price nor any possible added commissions.
The reimbursement of the ticket price only, excluding presale and additional commissions, is only possible in the event that the Organiser decides to cancel or postpone the event.
Right to cancel
The right of cancellation does not apply to the purchase of tickets online, as established by the Decree of 22 May 1999, n. 185 “Implementation of Directive 97/7 / EC on the protection of consumers in respect of distance contracts”.
Promotions and Specials
For tickets purchased online with some promotions and discounts, relevant documentation will be required upon collection.
Payment notes
Seats booked online with a credit card will lose their reserved status if payment is not finalised within 20 minutes. Online payments can only be made using credit cards enabled with a 3D secure code.
Faq
How can I purchase tickets?
To purchase tickets you need to click on “Acquista” and follow the instructions.
Can I choose the exact seats I wish to purchase?
Certainly. It is possible to choose your desired seat in image or text mode. In image mode: click on the square which represents your desired seat on the map of the theatre. In text mode: choose the category, sector, row, and seat desired from the list. If your seat is not numbered, you will need to enter the number of tickets you wish to purchase and follow the instructions.
How can I make a payment?
Online payments can only be made using a credit card enabled with a 3D secure code.
What is an Internet Transaction Code and what is it for?
The transaction code is a way of identifying an online purchase, and will be assigned by the system as soon as the payment has been made and the ticket generated. It unequivocally identifies the purchase and is required to bring up the transaction and to reprint the purchase receipt. Given its importance we recommend you write down the code even before confirming the purchase so you can find the internet transaction in case you have any difficulties.
How can I collect the ticket?
Tickets purchased online can be collected presenting the purchase receipt that you can find at Teatro Regio di Parma Ticket Office or directly from the location of the event up to 90 minutes before the start of the show.
How many tickets can be purchased in one transaction?
The maximum number of seats that can be purchased varies from show to show and is shown the Choose Your Seat page, in both image and text mode.
